| To: Joe Copia who wrote (7087) | 8/11/1998 10:33:00 AM |
| From: Rock_nj | of 25675 |
| |
More TSIG news (see below):
TeleServices International Group Contracted by HomeMed
Channel
Pharmacy to Provide Outsourced Call-Center Services
PR Newswire - August 11, 1998 10:13
ST. PETERSBURG, Fla., Aug. 11 /PRNewswire/ -- TeleServices
International Group Inc. (OTC Bulletin Board: TSIG),
a fully integrated provider for outsourced teleservices, announced
today that HomeMed Channel Pharmacy, Inc. has
chosen the Company as its exclusive inbound teleservices provider
for the processing of toll-free call orders. Terms
were not immediately available.
Founded in 1996, HomeMed Channel Pharmacy is a leading, fully
accredited, direct marketer of prescription and
over-the-counter pharmaceuticals within the $72 billion
pharmaceutical market. Pharmaceuticals as well as nutritional
products, vitamins, medical supplies and equipment are sold
nationwide by HomeMed Channel Pharmacy at discount
prices to consumers through the Internet, mail order, television and
via its own toll-free number.
The contract was announced jointly by Lyman Eaton, chairman and
founder of the HomeMed Channel Pharmacy, Inc. and
Robert Gordon, chairman and chief executive officer of
TeleServices International Group Inc.
"HomeMed Channel Pharmacy's successful direct-to-consumer
marketing approach and growth is synergistic with our
own corporate strategy and expansion," stated Mr. Gordon. "Our
in-house capabilities are state-of-the-art and will
directly benefit their escalating business needs."
When announcing its new partnership with TSIG, Mr. Eaton stated:
"We are very excited about TSIG providing inbound
teleservices for our pharmacy business. Because of our various
marketing plans, we needed a partner who could handle
the call volume and be sensitive to our customers' needs. I have
been impressed with all the people at TSIG who have
been so easy to work with and are genuinely interested in our
success."
TSIG's call-center backbone includes a redundant Lucent
Technologies G3 switch, recently upgraded to an R6, which
allows as many as 24,000 stations, 4,000 trunks and 5,200 agents.
The switch is fully integrated with a MAP Interactive
Voice Response System and a EIS Centenium Call Center System
complete with Cybernetics Workforce Management
Software. Overall, the system provides unlimited scripting, credit
card verification and fulfillment interface, customized
qualitative/quantitative reports, call detail reports and production
statistics by telephone agent.
TeleServices International Group Inc. is a fully integrated global
provider of outsourced teleservices to companies who
are in the business of selling products and services through
toll-free numbers and the Internet. Visit TeleServices
International Group's web site at
http://www.stockprofiles.com/tsig or e-mail at info@tsig.com.
SOURCE TeleServices International Group Inc.
/CONTACT: Andrew Schamisso, Senior Vice President of
VistaQuest Financial
Public Relations, 212-551-7874, for TeleServices/
/Web site: http://www.tsig.com/ |
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